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SmallOfficeCoffeeService.com
Claims for product damaged during shipping should be addressed to the appropriate carrier i.e. Federal Express.
Customer Satisfaction is what we pride ourselves with and our success. Customer Service and true customer care is our first priority. If for any reason within 4 weeks of purchase, you are not happy with your product contact our Customer Service Care Representative at SmallOfficeCoffeeService.com.
SmallOfficeCoffeeService.com will authorize and issue a return authorization number. Consumed products and /or product that are not in resalable condition will not receive credit. The product would need to be returned within 30 days of the purchase date to qualify for a full refund. Product received after the date will be discarded or donated and the refund will be denied.
Once the product has been received, we will issue an immediate credit for the product returned.
Federal Express Delivery Issues ^
If your order has not arrived, arrived incomplete or arrived damaged, please contact Federal Express at 1-800-Go Fed Ex.
SmallOfficeCoffeeService.com uses Fed Ex as there delivery agent and is not responsible for lost or damaged products.FED EX must be contacted and a claim reported in order for SmallOfficeCoffeeService.com to re ship damaged or missing product. Reports of damaged or missing products will only be considered if reported within 48 hours of initial receipt of package.
Fed Ex Ground is our standard shipping method within the contiguous USA. No PO Boxes. 2 to 5 business days estimated delivery. Same day shipping on most orders placed by 1 pm EST. $5 service charge for all address corrections! Please be sure to check your address information at the time of order.
Our Policies &Guarantees ^back to top ^
We respect your privacy:
SmallOfficeCoffeeService.com does not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways you have not consented.
We make shopping safe and secure.
SmallOfficeCoffeeService.com shopping guarantees and protects you while you shop so you never have to worry about credit card safety.
We guarantee that every transaction you make with SmallOfficeCoffeeService.com will be 100% safe and secure. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at SmallOfficeCoffeeService.com.
SafeTechnology: Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the internet.
If you do not want to use your credit card over the internet just give us a call 407-380-0911 or fax your orders to 407-380-0114 .
SmallOfficeCoffeeService.com LLC
customerservice@smallofficecoffeeservice.com
PO BOX 720187 Orlando, Fl 32872 |
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